Palmetto GBA Medicare Production Status

Information for ANSI 5010

 

 

 Prime Clinical Systems

 

November 10, 2011

 

Dear Client,
 

This email has information which has been sent before, but contains the most current instructions. Even if you have read previous e-mails, please review it again as there are some changes. If your Medicare carrier is NOT Palmetto GBA, please contact your carrier for instructions. This email applies only if you are submitting directly to Palmetto GBA. The Medicare information in this notice has been divided into two sections:

 

 

Section One - Request for Medicare Production Status: If you haven't already filled out the Submitter 5010 Production Status Request with Medicare, this section explains the steps to follow. Scroll down to Section One.

 

Medicare Production Status Approval was taking 2 to 3 days, though recently some PCS Clients have reported it as taking 2 to 3 weeks. If you have not already completed and returned your Medicare Production Status Request Form to Medicare, you should do so as soon as possible to prevent delays in submitting 2012 claims in ANSI 5010. You do NOT need to be updated to the ANSI 5010 version to request Medicare Production Approval of ANSI 5010. Medicare has said they plan to meet the 12/31/2011 deadline on call requests.   

 

 

Section Two - Medicare Production Approval of ANSI 5010: This explains what to expect from Medicare after filing the Submitter 5010 Production Status Request and again outlines the data you need to review and update if needed prior to sending claims in ANSI 5010. Scroll down to Section Two.

 

 

Additional information:  

OnSTAFF 2000 Client Updates: Prime Clinical Systems has updated 50% of our OnStaff 2000 (Unix Operating System) clients to version 11/3/2011 for ANSI 5010. However, to meet the deadline, we are no longer able to schedule updates during normal business hours. If you have not already scheduled a time to be updated, please be advised that your update will occur outside of Prime Clinical System's normal business hours and your staff will be needed to assist in the configuration step of the update. Contact PCS via email when you are ready to complete the update at support@primeclinical.com. In the subject line include your Client ID, and write Request for Update. Prime Clinical Systems will continue to update clients daily, both after hours and on the weekends, to meet the deadline.

 

Intellect Client Updates: Intellect clients are requested to update their own systems. The process is simple, and PCS has complete instructions available as a link from the Release Notes. As with any update, you should read all Release Notes from your version to the most current version available. We also request clients to complete the Authorization Form (see link in the Release Notes) and fax it to (626) 449-5615 so we may update your client record should we need to contact clients with specific versions.

 

Training Questions: If you have a training question, you can send those to training@primeclinical.com. The e-mails will be sent directly to the training department. Directing training issues via email to the training department will keep those calls out of the support bin, and therefore help reduce the response time on support issues.

 

Support Response Time: The increase of calls due to the ANSI 5010 updates and requirements has increased our call volume by 43% compared to the same time period last year. This has resulted in long wait times; therefore, we suggest rather than holding for the next available support agent you leave a message, and our support department will call you back as soon as possible. Calls are returned in the order received. If your issue is URGENT (system down, staff unable to log in, etc.) please call our front desk and advise them of the issue - they will notify support.

 

 

Watch for the separate email for instructions regarding clearinghouses.

 

Everyone at Prime Clinical Systems would like to thank you for your patience and understanding when calling in for support. We truly value your business and look forward to a continued working relationship with you in 2012!

 

Sincerely,

 

 


Prime Clinical Systems, Inc.

Support and Training

 

 

 

Section One - Request for Medicare Production Status  

 

If you have NOT contacted Medicare to move from ANSI 4010 to ANSI 5010, please follow these instructions. PCS recommends you contact Medicare as soon as possible, and not wait any longer as the time it takes Medicare to move providers from ANSI 4010 to ANSI 5010 is becoming longer and longer. 

 

Remember: Do NOT change your version number for Medicare transmissions until you have received approval from Medicare (example shown at top of document).

 

Palmetto's Instructions for Moving to '5010 Electronic Transactions'

 

1. E-mail Palmetto GBA EDI at medicare.hipaa@palmettogba.com with 'Request for Production Status' in the subject line of the e-mail. Be sure to include your submitter ID and include Prime Clinical System's Security ID 1150JB and Vendor ID VBJ0150. Upon verification of your use of a 5010 Certified Vendor, Palmetto GBA EDI will e-mail the Submitter 5010 Production Status Request for you to complete. Please note that this process takes some time so you should e-mail Palmetto immediately. You do not need to wait to be updated before notifying Palmetto.

 

2. Complete the form and return it to medicare.hipaa@palmettogba.com.

 

3. Forms must be completed in full for status to change from testing to production. Per Palmetto, turnaround time is 2 to 3 days for a response. However, clients are now reporting a 2 to 3 week response time.   

 

4. If you do not have e-mail access, please contact Palmetto's Technology Support left at (866) 749-4301 and request Second Level Support. Palmetto will fax the form.

 

5. Once you are approved by Palmetto, you need to let Prime Clinical know. E-mail Prime Clinical Systems (support@primeclinical.com), with the following information:

 

 In the e-mail subject line, include YOUR Client ID and '5010 Approved'.

 In the e-mail content, include your Client ID, YOUR Submitter ID(s), and the Clinic #(s) associated with your Submitter ID, contact person, and contact phone number.  

 

6. Update your version of the EASY Print program for 5010 ERAs. MREP and EASY Print have been updated to include the latest enhancements as part of implementing version 5010A1 for Transaction 835 - Health Care Claim Payment/Advice. Specifically:

 

 The MREP User Guide is being updated to reflect the changes in the software related to the HIPAA 5010A1; and

 The EASY Print User Guide is being updated to reflect the changes in the software related to the HIPAA 5010A1 version for ASC X12 Transaction 835.

 

If you use MREP or EASY Print, be sure to download the updated user guide for 835 version 5010A1 when they are available. For Palmetto's complete notice, click here.

 

 

 

Section Two - Medicare Production Approval of ANSI 5010

 

If your office has contacted Medicare requesting to be "moved" from the ANSI 4010 to ANSI 5010 Production, once approved by medicare you will receive a notice similar to the following:

 

 

Email Subject: RE: Completed 5010 Production Status Request Form, Submitter ID# #########, Prime Clinical System's, Security ID: 1150JB, Vendor ID: VBJ0150

 

Your request for Submitter Production Approval of ANSI 5010 submissions has been approved for Submitter ID #########. You have passed ANSI 5010 testing based on your vendor's submissions.  

Please allow 24 hours for completion. Your Submitter ID was not set up for ANSI 5010 835 Production Remittances. We are not showing that this Submitter ID is currently downloading any ANSI 4010 835 Production Remittances.

 

Thank you for contacting Palmetto GBA.

 

    

You may begin submitting in ANSI 5010 24 hours after being notified by Medicare that you are approved and if your Prime Clinical software has been updated to the ANSI 5010 version. The version number required to submit in ANSI 5010 are as follows:

 

 5010 Version for Intellect (Windows operating system):  9.12.21 or greater  

 5010 Version for OnStaff 2000 (Unix operating system):  11/3/2011

 

Before switching, please review the following list of items for the ANSI 5010 EDI requirements, and be sure to complete item 1 - 5 (when applicable to your office). 

 

1. ANSI 5010 only supports NPI numbers (doctor, referring, facility). Clients who do not have an NPI number should not send ANSI 5010 until you have updated your records. Claims without the NPI number will be rejected.

          

2. A P.O. Box may not be used in the following tables. Claims with a P.O. box address will be rejected.

 

 Clinic                   (Utility --►Set Up --►Clinic)

 Provider               (Utility --►Provider)

 

From Palmetto's Website: 5010 does require a physical address for the billing provider's location. Claims received with a P.O. Box in place of a physical address will receive an error. Your office will need to contact Palmetto GBA Provider left @ 1-866-931-3901 for information related to this requirement.

  

3. In the following tables, a valid zip code extension must be used, otherwise claims will be rejected. Zip code extensions can be obtained from the United States Postal Service website: http://zip4.usps.com.

 

 Clinic                   (Utility --►Set Up --►Clinic)

 Provider               (Utility --►Provider)

 Facility                (Utility --►Facility)        

 

4. For Medicare Secondary Claims Only:

In Intellect, in Registration --►Regular --►Patient Insurance, or in OnStaff 2000 (Unix OS) in the New Patient --►Patient Insurance screen, the list of <Status> codes has been replaced with the following list. The old alpha codes are obsolete with ANSI 5010 and should be replaced with the new numeric codes. Valid values for the <Status> field are:

   

 12 Medicare Secondary Working Aged Beneficiary or Spouse with Employer Group Health Plan  

 13 Medicare Secondary End-Stage Renal Disease Beneficiary in the Mandated Coordination Period with an Employer's Group Health Plan

 14 Medicare Secondary, No-fault Insurance including Auto is Primary

 15 Medicare Secondary Worker's Compensation  

 16 Medicare Secondary Public Health Service (PHS) or Other Federal Agency   

 41 Medicare Secondary Black Lung  

 42 Medicare Secondary Veteran's Administration   

 43 Medicare Secondary Disabled Beneficiary Under Age 65 with Large Group Health Plan (LGHP)  

 

5. For Institutional/UB Claims, the following fields are now required; in Intellect under the Charges --►Encounter --►UB Encounter screen or in OnStaff (Unix OS) under the Charges --►UB- Encounter screen. Claims will be rejected if this information is not filled-out with the appropriate codes based on your billing requirements:

 

 <Admission Type> (Field added in only the Intellect program. For OnStaff 2000, this field is handled internally by the program.)

 <Admission Src> (Admission Source)

 <Status>   

 

Note: In Intellect, a drop down list has been included for all three fields.  

 

6. The version for sending claims in ANSI 5010 format must be updated to the new version number. See below for the appropriate version number based on the type of billing your office transmits:

 

Intellect (Windows OS): Utility --►Insurance --►Tele Com screen, <Version> field.
Note: The <Version> field was previously in
Utility --►Insurance but that field will no longer be utilized in 5010.

 

 Part B Version (Professional/HCFA): The version number has changed from 004010X098 to 005010X222A1.

 Part A Version (Institutional/UB): The version number has changed from 004010X096 to 005010X223A2.

 

OnStaff 2000 (Unix OS): Utility --►Insurance screen, <Ver> field

  

 Part B Version (Professional/HCFA): The version number has changed from 004010X098 to 00501.

 Part A Version (Institutional/UB): The version number has changed from 004010X096 to 00501.

 

Remember: DO NOT change the version number until you are ready to send 5010 and have received the above mentioned email from Medicare!

     

7. The current ANSI 997 Report has been replaced with the new ANSI 999 Report and reads (basically) the same. On the ANSI 999 Report there may be one or more new segments beginning 'IK'. These segments will indicate whether the file was Accepted or Rejected. In the example 'IK5*A~' the A indicates the file was Accepted. In the example 'IK5*R~' the R indicates the file was Rejected. If ANY lines of the ANSI 999 Report which begin with 'IK' have an R for Rejected, fax the ANSI 999 Report to PCS at 616-449-5615. Include your Client ID, contact person, and phone number. 

 

8. The new ANSI 277CA Report (Claim Acknowledgement) replaces the current Claim Acknowledgement/RSP report; the report is no longer available with ANSI 5010.

 

 Intellect (Windows OS): The 277CA file can be accessed from Billing --►TeleCom --►Access Claim Report. This file is available only in a view mode.      

 OnStaff 2000 (Unix OS): The 277CA file will be converted to a report form and printed.  

 

9. Maximum diagnoses supported under ANSI 5010 is 12 diagnosis codes per claim. Under ANSI 4010 it was 8. Even though ANSI 5010 supports more diagnoses in the electronic file, you may still relate only up to 4 diagnosis codes to a procedure. For example, if you enter 12 diagnoses, when posting the charge at the Rdx column you may enter up to 4 Rdx pointers per charge: 1,2,3,4 or 1,3,4,5 or 3,4,5,6 etc. You may not submit a claim with Rdx pointers 1,2,3,4,5,6,7,8 etc. 

 

10. For questions regarding ANSI 5010, please email ansi5010@primeclinical.com. In the subject line, please include your Client ID and the words 5010 Question. Your email should also include your question, the contact person, and the phone number where you may be reached. Please do not use this e-mail address for support issues; it should be used only for ANSI 5010. 

 

 

 

Since we began in 1983, Prime Clinical Systems has never looked back as a company. Thriving with the most energetic and knowledgeable employees, Prime Clinical continues to help practices achieve their goals of eliminating their paper charts and accomplishing quality and accuracy in patient care. We take great pride in the excellence that we stand for as a company and celebrate our achievements every day.

   

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               Certification:

Prime Clinical has kept our commitment to our clients by using the latest technology and being among the best in the industry. We are pleased to announce that our integrated Ambulatory Electronic Health Records (EHR) system, Patient Chart Manager V.5.5 has been awarded an ONC-ATCB "Complete EHR Certification" by infoGARD, December 2010. Our certification number is: IG-2402-10-0011. This Complete EHR is 2011/2012 compliant and has been certified in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services (HHS) or guarantee the receipt of incentive payments.  

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Features Include:

 EHR

 Practice Management

 Electronic Billing

 Eligibility Verification

 Claim Scrubbing

 Patient Portal

 E-Prescribe

 HL7

 DICOM

 Compatible with Voice Recognition Software

 CallSTAFF (Built-In Appointment Notification Feature)

 Text Message and Email Appointment Reminders

 Automated Patient Recall System

   

Prime Clinical Systems, Inc.

3675 E. Huntington Drive

Pasadena, CA 91107

(626) 449-1705

www.primeclinical.com