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EDISS Email Support Requests

(04/01/2014)

From: EDISS Email Distribution [mailto:hipaalist@noridian.com]
Sent: Tuesday, April 01, 2014 2:25 PM
To: Hipaa Submitter
Subject: [hipaasubmitter] EDISS Email Distribution -- April 1, 2014 -- Scheduled Education

Email Support Requests

For All Submitters

In an effort to strengthen our ability to assist our providers and make our email support process more efficient, EDI Support Services (EDISS) requests the following information is included when emailing support@edissweb.com:

·         General Information:

o        Your name

o        Your phone number

o        Providers: Group/Billing NPI

o        Vendors: Submitter ID

·         Requesting an Acknowledgement Report be reposted or assistance with rejected claims:

o        Date the file was submitted

o        Submitter ID which submitted the file

o        External filename of the original file submitted

·         Requesting an Electronic Remittance Advices (ERAs) be reposted:

o        Date of the payment

o        Dollar amount

o        Check/EFT number

If you are experiencing software or hardware issues, for example an error in PC-ACE Pro32 or an error in connecting to the Bulletin Board System (BBS), please attach a screenshot of any error messages you receive. 

PC-ACE Pro32 Quarterly Update

For All Submitters

The new Quarterly update of PC-ACE Pro32 is now available at www.edissweb.com.

Effective April 1, 2014, EDISS will no longer provide assistance with PC-ACE Pro32 errors providers may be experiencing if the errors are related to the use of a Windows version XP or earlier.

What’s the Number for EDISS?

For All Submitters

If you call using an incorrect phone number, our agents will be unable to assist you and will require you to call back using the correct phone number. Submitters are required to use the correct phone number when contacting EDISS for assistance.  The following table is provided to help avoid any inconvenience:

Helpful hints when calling into the IVR:

• If you are trying to reach the Medicare Part A or B Provider Contact Center, answer “Yes” to the first question.

• If you are not trying to reach the Medicare Part A or B Provider Contact Center, answer “No” to the first question and say which department you want to be transferred to.

• Vendors are required to have their Submitter ID ready.

• Providers are required to have their billing NPI ready.

Medicare Remit Easy Print

For All Medicare Part B Submitters

An updated version of Medicare Remit Easy Print (MREP) is currently available for download at http://www.edissweb.com/cgp/software/. This link will bring you to the cms.gov downloads webpage. For further assistance with software updates, please contact EDISS.

Electronic Data Interchange Support Services (EDISS) is the EDI solution for various healthcare payers. EDISS exchanges electronic data for both Medicare and commercial business.

This distribution is sent to subscribers wishing to receive the latest Electronic Data Interchange (EDI) updates. Direct all questions regarding the content of this Email to EDISS. Do not reply to this Email.

Some of the provider information contained on the EDISS email distribution is copyrighted by the American Medical Association and the American Dental Association. This includes items such as CPT codes and CDT codes. Information contained within this distribution is not intended to be republished or shared with Trading Partners who are not customers of EDI Support Services. Any unauthorized use, disclosure, distribution or copying is prohibited. Due to different email settings, attachments may appear with this email. Please ignore any attachments that are included with this email. EDISS uses Total OnBoarding to gather the most current email contact listing of our Trading Partner community. If you wish to unsubscribe from EDI Support Services’ Email Distribution, click here.

Confidentiality Notice: This communication and any attachments are for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or copying is prohibited. If you are not the intended recipient(s), please contact the sender by replying to this e-mail and destroy/delete all copies of this e-mail message.

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