Intellect™
SCHEDULE MENU OPTIONS
Appointment Reminder
CallSTAFF Automated Appointment Reminder
CallSTAFF Frequently Asked Questions
and
FAQ
CallSTAFF Frequently Asked Questions
1. What is the difference between Confirmation Codes 'No Response' & 'Hung Up'?
No Response means the complete message was played but no response was given.
Hung Up means the message started to play and then the phone call was disconnected/hung up.
2. What does the Confirmation Code 'Not Verified' mean?
Not Verified means no call was placed. This could be due to many reasons, including no dial tone, not a valid phone number, etc.
3. Can we have the option to print the CallSTAFF Report by 'Location'?
No, not at this time. Prime is working on this option and it should be available sometime soon.
4. On the CallSTAFF Reports - If a patient was not called, will the patient show up on the report? If yes, what Confirmation Code will this patient be listed under?
Yes, the patient shows up on the report, and the patient is listed under the confirmation code Not Verified.
5. Does the report reflect only the calls that were made?
The report shows the whole schedule per day, whether the patient was called or not. If the patient was not called, the appointment shows up under the Not Verified code.
6. Can we set up the automation to print the CallSTAFF Confirmation Report daily?
No, not at this time.
7. Can 'we' control (increase or decrease) the allowed amount of time for the calls to be placed?
Yes, we can control the time in the Utility --► Task Manager --► Modify menu. Arrow down to select the task name: Task_App_Reminder. Modify the following parameter lines, and change only the portion shown in blue:
<parameter name="CALL_FROM_TIME_1" value="09:00 AM"/>
<parameter name="CALL_TO_TIME_1" value="12:00 PM"/>
<parameter name="CALL_FROM_TIME_2" value="02:00 PM"/>
<parameter name="CALL_TO_TIME_2" value="5:00 PM"/>
8. Why does the CallSTAFF system allow us to print reports for days that have not been called yet?
The CallSTAFF program prints a report for every day in the system if need be, BUT the calls were not made, and the appointment shows up under the Not Verified code.
9. If for some reason the person we are trying to call does not have power at their home what would that attempted call be listed as on the Confirmation Report?
If a patient’s phone has a continuous busy signal, the call shows up under the Busy code on the report. If the patient’s phone continuously rings, it is listed under the No Answer code on the report.
10. Do we have the option to change or remove the colors from the 'Appointment Conformation Status Color Codes'?
No, not as this time.
Watch for enhancements to the CallSTAFF feature in our Release Notes. Release Notes can be viewed by selecting Help, then Release Notes.