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WWW.PRIMECLINICAL.COM

 

OnSTAFF 2000

 

 

Billing/Menu

 

This menu allows you to bill the financially responsible party by sending either an insurance form (paper or electronic) or a detailed statement.

 

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Menu Options:

 

Insurance                    Allows billing of Insurance claim forms to the applicable insurance company.

 

Statement                   This option allows the printing of detailed statements, which are sent to patients.

 

Tele Com                    This option is used for electronic claims submission.

 

Follow-Up                   Used to generate follow-up letters to patients or insurance carriers.

 

Worker                       Used to bill charges and submit other Workers Compensation related information.

 

Pre-Billing                  Allows you to, prior to billing, for ALL charges entered, edit the information contained in the report. 

 

Exit                             Returns you to the Main Menu.

 

Billing/Menu/Follow Up Letters

 

 

 

MAIN MENU/BILLING/FOLLOW UP ITEMIZED

 

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This option allows the generation of extensive follow up letters for patients or the insurance companies.  Letters can be generated by Group of Patients or Batch of Patients.  This menu contains 4 options.

 

Insurance                    Allows follow up letter generation to the insurance companies for a variety of dates and reasons.

 

Patient                        Allows follow up letter generation to the patient for a variety of dates and reasons.

 

Customize                   Allows follow up letter generation for specific user-defined letters.  This can be done for either patients or insurance companies for a variety of date ranges or reasons.

 

Exit                             Allows return to the Billing menu.

 

 

BILLING/FOLLOW UP/INSURANCE

 

Group of Patients

Batch of Patients

Exit

 

This option allows the generation of follow up letters to the insurance company.  After selecting the Insurance option, the screen will display two options (Group of Patients or Batch of Patients).  The only difference between these options is the method of entering account number information.  Select Group of Patients

 

On-Staff will display the following fields:

 

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From Date:                 Enter the beginning entry date range for the generation of the letters.

 

To Date:                     Enter the ending entry date range for the generation of the letters.

 

NOTE:            If the System was set to bill by Service dates instead of entry dates (see Utility/Set Up/System: Entry/Service Date field entry) , enter the service date range in the previous two fields.

 

If you selected Group of Patients, you will see:

 

Patient's Account Number:

 

            From:              Enter the first account number of the sequence.

            To:                  Enter the last account number of the sequence.

 

If you selected Batch of Patients, you will see:

 

Patient No.:                Enter all of the account numbers you wish to print this form for one at a time, pressing [ENTER] after each entry.  When you have comp­leted your selection, press [ENTER] one more time to proceed to the next field.

 

Billing Code :              Enter the user defined code from the Billing Status Code column previously discussed in the Payment option.  All procedures that have the selected code will be included in the letter generation.

 

Letter Code:               Enter the code for the Letter from the Utility/Messages/Remark file.  If you do not know the code, you may press the F2 key or enter a question mark to search for the code, or  See the end section of this document for sample letters.

 

Category:                   Enter the user defined code for the category of the patient only if you want to limit your request to patients in that particular category; otherwise press [ENTER].

 

Letter Head (Y/N):    This feature has not yet been implemented.

 

Primary/Sec/All

(P/S/A/X):                   Enter the indicator of sequence regarding the patient's insurance company.  The choices are:

 

P          Primary insurance company

S          Secondary insurance company

A         All insurance companies

X         Expired insurance companies

 

Patient /

Insurance (P/I):         Indicate whether this letter should be sent to the patient or the insurance company.

 

Insurance Code:         Enter the user defined code of the insurance company from the Utility/ Insurance file only if you want to limit the printing of letters to one specific insurance company.

 

Who (G/P/S):              Used this to determine which insurance type (Who) to include.

                                    Press the [F2] search key to display the following valid choices:

 

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Include Diagnosis:     Enter "Y" yes include diagnosis or "N" no do not include diagnosis.

 

Date Selection:          Accept the default “S” Service  Date or

                                    Press the [F2] search key to display the following valid choices:

 

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After pressing [ENTER] at the last field, you will be prompted to enter the printer destination or hit Return for the default.  To accept the default printer, press [ENTER].  To see your printer  options, press [SPACE BAR] once to clear the field, then press [ENTER].  The printer destinations for your system will be displayed.  At this point, highlight the desired printer and press [ENTER].  The system should beep once to signify that the process is going to the printer.  If the system beeps twice, it means that:

 

1) there are no letters to be printed within the range of accounts selected.

 

2) the range of account numbers or the dates specified are inv­alid.

 

BILLING/FOLLOW UP/PATIENT

 

Group of Patients

Batch of Patients

Exit

 

 

BILLING/FOLLOW UP/CUSTOM

 

Group of Patients

Batch of Patients

Exit

 

This option allows the generation of customized follow up letters to the patient or the insurance company.  After selecting the Custom option, the screen will display two options (Group of Patients or Batch of Patients).  The only diff­erence between these options is the method of entering account number information.  Select Group of Patients.  On-Staff will display the following fields:

 

From Date:                 Enter the beginning entry date range for the generation of the letters.

 

To Date:                     Enter the ending entry date range for the generation of the letters.

 

NOTE:            If the System was set to bill by Service dates instead of entry dates (see Utility/Set Up/System: Entry/Service Date field entry), enter the service date range in the previous two fields.

 

If you selected Group of Patients, you will see:

 

Patient's Account Number:

 

            From:              Enter the first account number of the sequence.

            To:                  Enter the last account number of the sequence.

 

If you selected Batch of Patients, you will see:

 

Patient No.:                Enter all of the account numbers you wish to print this form for one at a time, pressing [ENTER] after each entry.  When you have comp­leted your selection, press [ENTER] one more time to proceed to the next field.

 

Letter Code:               Enter the code for the customized letter from the Utility/Messages/ Remark file.  If you do not know the code, you may press the [F2 ] key or enter a question mark to search for the code.

 

Category:                   Enter the user defined code for the category of the patient only if you want to limit your request to patients in that particular category; otherwise press [ENTER].

 

Patient/

Insurance (P/I):          Indicate whether this letter should be sent to the patient or the insurance company.

 

Primary/Sec/All

(P/S/A/X):                   Enter the indicator of sequence regarding the patient's insurance company.  The choices are:

 

P          Primary insurance company

S          Secondary insurance company

A         All insurance companies

X         Expired insurance companies

 

Aging

(A/C/T/S/N/Z):            Enter the desired aging for the letter (if applicable).  The valid choices are:

 

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NOTE:            If you have elected to customize your aging groups as explained in the Utility/Category area of Section I of this training document, enter as the following:

 

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After pressing enter at the last field, you will be prompted to enter the printer destination or hit Return for the default.  To accept the default printer, press [ENTER].  To see your printer  options, press [SPACE BAR] once to clear the field, then press [ENTER].  The printer destinations for your system will be displayed.  At this point, highlight the desired printer and press [ENTER].  The system should beep once to signify that the process is going to the printer.  If the system beeps twice, it means that:

 

1) there are no letters to be printed within the range of accounts selected.

 

2) the range of account numbers or the dates specified are inv­alid.

 

 

Sample Follow Up Letters