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EDI Support Services: How's the Service Provided by Your MAC?

(09/18/2013)

From: EDISS Email Distribution [mailto:hipaalist@noridian.com]
Sent: Wednesday, September 18, 2013 8:45 AM
To: Hipaa Submitter
Subject: [hipaasubmitter] EDISS Email Distribution -- September 18, 2013 -- Special Alert

How’s the Service Provided by Your MAC?

For Medicare AK, AZ, ID, MT, ND, OR, SD, UT, WA and WY Submitters

Have you registered to participate in the Medicare Administrative Contractor (MAC) Satisfaction Indicator (MSI) yet?  The MSI is a questionnaire that asks about your satisfaction with specific services your MAC provides you, such as claims processing, Medicare enrollment, educational opportunities and responsiveness to inquiries.

CMS is seeking to collect accurate contact information by having providers complete the MSI Participant Registration form. The form itself is not a survey. It is a method for gathering pertinent contact information such as name, email address, state, etc.   It should take less than one minute to complete. For each MSI administration, CMS will randomly select its MSI sample from a list of providers who register to become participants.

If you are a Medicare FFS provider, or work on behalf of a Medicare FFS provider (such as a billing agency), and are interested in participating, take a moment to register your contact information by completing the application.  Don’t miss this opportunity.  Click on the image below to register.

EDI Support Services Training Closure

For All Submitters

To facilitate internal training, effective October 2, 2013, EDI Support Services (EDISS) will be closed during the hours of 10:00 a.m. to 11:30 a.m. (CT) every Wednesday.

As we grow, our hours of operation have expanded in order to accommodate all of our Trading Partner community. With this expansion, our training time had to be adjusted. This time is valuable to us as it provides an opportunity for our Help Desk staff to be updated and trained on any upcoming changes that are occurring.  EDISS appreciates your understanding with this change.

Electronic Data Interchange Support Services (EDISS) is the EDI solution for various healthcare payers. EDISS exchanges electronic data for both Medicare and commercial business.

This distribution is sent to subscribers wishing to receive the latest Electronic Data Interchange (EDI) updates. Direct all questions regarding the content of this Email to EDISS. Do not reply to this Email.

Some of the provider information contained on the EDISS email distribution is copyrighted by the American Medical Association and the American Dental Association. This includes items such as CPT codes and CDT codes. Information contained within this distribution is not intended to be republished or shared with Trading Partners who are not customers of EDI Support Services. Any unauthorized use, disclosure, distribution or copying is prohibited. Due to different email settings, attachments may appear with this email. Please ignore any attachments that are included with this email. EDISS uses Total OnBoarding to gather the most current email contact listing of our Trading Partner community. If you wish to unsubscribe from EDI Support Services’ Email Distribution, click here.

Confidentiality Notice: This communication and any attachments are for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or copying is prohibited. If you are not the intended recipient(s), please contact the sender by replying to this e-mail and destroy/delete all copies of this e-mail message.

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